FAQs
Short answer: we’ll try! Long answer: as long as your order hasn’t been sent to our warehouse for fulfillment, we should be able to cancel it. Please contact us at aestheticdollsltd@gmail.com to see if your order is eligible for cancellation.
Yes we do ship EVERYWHERE and standard shipping is FREE!
We ship from China because our fulfillment centers are there.
Order processing time takes 1-7 business days before shipment. Deliveries take usually 1 week to 3 weeks upon shipping to most countries! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 8 weeks, though this is rare! It depends what you purchased/where you live!
We employ different specialized factories to produce different ranges of items or garments. As such, we ship from different parts of China depending on where the items are produced. Therefore, some items may be shipped separately.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
if you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
Please send a message to : aestheticdollsltd@gmail.com